About Us

Customer Service

Ryman is famous for customer service. Everyone who works at the 237 Ryman stores nationwide aims to deliver the best possible customer experience to everyone who visits the specialist stationery stores.

This is achieved through a number of routes, including the company’s investment in training so that people in the stores have an in-depth knowledge of their product range. Employees feel valued by the organisation that encourages them to come up with ‘bright ideas’ that are then shared within the business.

As well as being the nation’s high street stationery specialist, many Ryman stores offer additional services to customers. For example, many stores have a photocopier machine for customers to use and all stores provide printed stationery.

Other services range from document binding, a fax service, a photo booth, laminating, and a bulk copying service. Some stores – usually based in the larger cities – have a Copy Shop where all these services are offered. There are four Ryman stores that also have a Post Office.

Recently introduced is a DHL Service point to offer customers at 70 stores a courier service allowing customers to send parcels securely around the world or to a contact in the UK.

All stores allow customers to order products for home delivery, which is particularly useful in the case of purchasing heavy items like chairs, desks, filing cabinets and the like. Just ask about this at any Ryman till.

We hope you enjoy your online experience with Ryman.co.uk and if you have any questions, please contact Customer services.

DHL Service points can be found

at 70 Ryman stores

All stores offer customer deliveries

(additional charge might apply)

Helping Students

Budgeting can be difficult for students, which is why Ryman offers a discount on line of 12.5% for NUS Extra members. All you need to do is enter your card number in the shopping basket page or show your card in store.

If you are student but not a member of NUS Extra, you can receive a 10% discount in store if you show your student ID.


Helping those Looking for Gift Ideas

The great thing about stationery is that it is always useful, so it is an ideal gift for the practically-minded. You can now buy special pre-paid gift cards at various prices.


Helping sport – the Ryman League

Ryman are proud sponsors of the Isthmian Football League, called the Ryman League. The clubs are highly supportive of the company’s charity fundraising and played with red footballs in support of the Red Nose Day and Sport Relief, as well as organising bucket collections.


Helping those in Need

The business has a great track record in supporting good causes and raised half a million pounds for Red Nose Day in 2009 and over £225,000 for Sport Relief this year.
Employee fundraising is encouraged at all levels.


Ryman people

The company’s dynamic Chief Executive Officer, Kypros Kyprianou, says that business should be fun, as well as being about making money. Perhaps this is why the company holds conferences for employees twice a year and encourages high performance through bonus schemes.

The high level of employee satisfaction might explain the low turnover of employees within the business, something that is very unusual within the competitive retail industry.

It is the belief of Chairman Theo Paphitis, who is the Skillsmart Retail Apprentice’s Champion, that happy employees provide the best possible customer service.

All store employees have to be thoroughly trained before they can serve a customer, not least because they need to be aware of legislation relating to the sale of various goods. Training is then run on an on-going basis, resulting in employees joining the company’s own Five Star Training programme.

In addition, the company has just set up a Retail Academy that is currently training groups of store employees who are gaining a new qualification while working and so far the feedback has been very positive all round.

Ryman is a supporter of the Retail Trust charity which offers a confidential counselling service to retail employees.


Product Range and Sourcing

Product quality is important to Ryman and the company makes sure that all suppliers comply with the code of ethical trading (The Ethical Trading Initiative Base Code) and continues to monitor these standards on a regular basis. Like all forward-thinking companies, Ryman aims to minimise its carbon emissions and has put plans in place to achieve this important aim. (Please see Ryman and the Environment)

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