Security and Privacy

At Ryman.co.uk we recognise how important is to keep your personal information safe and secure.

We are totally committed to ensuring that your online shopping experience is completely private and when you give us your name, address, credit card, contact details, or any other personal details we promise to keep them safe and secure and we promise never to share them with anyone outside of the Ryman Group.

Shopping with Ryman is safe, secure and guaranteed

• Site Security
• Privacy Promise
• Credit Card Fraud Prevention
• Phishing
• Use of cookies

Site Security

The Ryman.co.uk website is totally secure

The Ryman website uses 128 bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing.

When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar which indicates that the encryption is taking place.

You will also see that the Ryman address in the browser has changed and the http has been replaced with https in front of the www.ryman.co.uk address.

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Privacy Promise

We take your personal privacy very seriously and are committed to ensuring that your details are kept confidential and are only used in providing you with exceptional customer service.

We promise that:

• we will never sell your personal details to any outside company

• unless specifically authorised by you, we will not pass on your details to any third party company for mailing or marketing purposes.

When you make a purchase from the Ryman website we collect certain personal information from you. All this information is held on secure servers and Ryman fully complies with all obligations required of the data protection act and current consumer legislation.

Some of this information is used to process your order and to keep you informed of its progress. We use some third party institutions to handle the processing and fulfilment of your order. They receive the information needed to do this and all such institutions are under strict contractual obligations to keep your personal information secure and private.

For full details on our Privacy Policy, please see the section incorporated into our Terms and Conditions of use

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Credit card fraud prevention

Ryman have recently introduced additional security in the way that your credit card is processed.

‘Verified by Visa’ and ‘MasterCard SecureCode’ are services that are provided directly by the bank or organisation that issued your card and you need to be registered with them to take advantage of this additional security.

Once you are registered you will be prompted to enter 3 digits from your private password during the payment screen of the checkout process.

Please note: This is not your Ryman.co.uk login password. If you do not know or have forgotten your Verified by Visa and MasterCard SecureCode

Find out more here:

MasterCard SecureCode website

Verified by Visa website

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Phishing emails or calls – do not share your personal information

Phishing is the process of tricking someone into passing over personal or sensitive information. This can be done in an email format or through a phone call from someone pretending to be from an official and legitimate source.

Do not share your personal information with anyone claiming to be from Ryman. If we need to take an alternative payment method or other personal information from you, we will ask you to call us back on our main customer services number.

If you think someone is attempting to deceive you into passing over your details, please let us know immediately.

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Use of Cookies

Cookies are tiny files of alphanumeric characters that are stored on your computer via your web browser to enable our systems to recognise you when you visit the Ryman website.

Cookies enable Ryman to store your shopping basket details when you leave the website and to provide certain personalised features to you.

If you have cookies disabled, then you will not be able to access some of the features on the Ryman website and you will not be able to purchase.

Important: There is a common misconception that Cookies are harmful to your computer or contain personal information. This is not true:

Cookies are not viruses

Cookies do not generate pop-ups

Cookies are not used for spamming

Cookies cannot read or erase information from a computers hard drive

Cookies do not store or contain personal or sensitive information

If you decide to turn off cookies then you will not be able to access some of the features on the Ryman website and you will not be able to purchase.

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