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Returns & Refunds

General Policy

If a product is faulty, or you change your mind for any reason, we are happy to offer you a full refund*, provided that the goods returned are returned within 28 days of delivery and in a resaleable condition.

Please note that this policy does not apply to the following products:

For Technology Products Purchased IN STORE in the last 28 Days

For all technology products purchased in store in the last 28 days bring the product, complete with its original packaging and all cables, supplied back to the store. Remember to bring your receipt and any credit or debit card used to make the purchase - It will not be possible to refund without these. If you would like to check availability of replacement stock before travelling to store, please see the inside back cover of this catalogue or visit our website store locator for the telephone number of your local store who will very happy to help.This does not affect your statutory rights.

For Technology Products Purchased ONLINE or by TELEPHONE in the last 28 Days

For all technology products purchased online in the last 28 days please call customer services on 0800 801 901 with your order number and delivery details and we will be happy to arrange a collection for refund or exchange. Your account will be credited once we have received and inspected the product at our warehouse. Please return the goods complete with all cables and their original packaging appropriately protected, together with your invoice and letter explaining the problem to: Ryman Online Returns, Ryman House, Savoy Road, Crewe Cheshire, CW1 6NA.

Purchases placed online and by telephone can also be returned to any of our Ryman stores nationwide. If you wish to return goods in store, you will need a copy of your invoice. Without the invoice and the credit or debit card used to make the purchase, goods can only be exchanged at store value and no refund will be issued. The order confirmation or delivery notice cannot be accepted in place of the invoice. This does not affect your statutory rights.

For Technology Products Purchased more than 28 Days ago

For all technology products purchased more than 28 days ago but still within the manufactures 1 to 3 year guarantee period, you product may well be covered by the manufacturer’s warranty. We advise you to contact the manufactures helpline number and they will be able to offer you assistance. In the majority of cases they will be able to resolves the issues or arrange for a repair and let you know how long the repair will take.This does not affect your statutory rights.

Should you wish Ryman to arrange the repair on your behalf within the warranty period, please do not hesitate to call the Ryman helpline number listed below or visit one of our stores. We shall make the arrangements with the manufacturer and facilitate the repair process on your behalf. Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.

Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition - undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.

* We will refund your original delivery charge when a product is returned and confirmed as faulty and when it is for a change of mind in the first 7 days after the invoice date. If the product is returned to us after 7 days from the original invoice date then unfortunately we will not be able to refund the original delivery charge

Before delivery - change or cancel an order

If you wish to change or cancel an order before it has been shipped, please contact our customer services team on 0800 801 901. Please have your order number to hand.

If your order has already been shipped, please see our Returns, Refunds and Exchange information below.

Furniture Orders

For furniture products that are made to order, you have the right to cancel the order within 8 days of placing it by notifying us in writing. After that time, unfortunately we cannot offer a refund if you change your mind.

If the goods arrive with any damage then you must contact our customer services team on 0800 801901 within 48 hours and they will arrange a replacement or refund in accordance with your statutory rights. After that time we will be unable to offer a refund or replacement. If the product does not fit into your home, it will be classed as a cancelled order and costs will apply.

If the product subsequently develops a fault within the warranty time frame, please contact the customer services team on 0800 801901 who will liaise with the third party supplier to resolve the issue. If the problem/fault is down to manufacturing, the parts will be replaced. If the problem/fault is found to be due to improper use of the product, a charge will apply.

Returning goods - how do I return my order?

Returns can be made a number of ways:

Collection
If you want us to arrange your return to be collected, please contact us on 0800 801 901. Please be advised a handling charge may apply.

Post
If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.

Please return the goods to the following address with a copy of your invoice attached: Ryman Online Returns, Ryman House, Savoy Road, Crewe Cheshire, CW1 6NA

In store
All purchases can be returned to any of our Ryman stores nationwide, with the exception of Furniture orders and purchases made through our Amazon or eBay stores.

If you wish to return goods in store, you will need to print a copy of the invoice. Without the invoice, goods can only be exchanged at store value and no refund will be issued. The order confirmation or delivery notice cannot be accepted in place of the invoice.
Find your nearest store or alternatively return to us by post.

Unfortunately purchases made in our Amazon store have to be refunded by Amazon. If you have purchased through our Amazon Store, please call 0800 801 901 to arrange the return.

Unfortunately purchases made in our eBay store have to be refunded by Paypal. If you have purchased through our eBay Store, please call 0800 801 901 to arrange the return.

For specific returns details on Furniture, please refer to Furniture orders.