Returns & Refunds

We hope that you will be happy with your new purchase.

However, in the unlikely event that the product is faulty or if you change your mind for any reason, we are happy to offer you a full refund*, provided that the goods returned are returned within 28 days of delivery and in a resalable condition.

Please note that this policy does not apply to the following products:

• Furniture products that are made to order.
These are subject to a separate policy, please see below.

• Perishable Goods such as food and drink.

Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition - undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.

* We will refund your original delivery charge when a product is returned and confirmed as faulty and when it is for a change of mind in the first 7 days after the invoice date. If the product is returned to us after 7 days from the original invoice date then we will not be able to refund the original delivery charge.

• Change or cancel an order before shipment
• Returns, Refunds & Exchange policy
• Returning Furniture orders
• How do I return my order

Change or cancel an order before shipment

If you wish to change or cancel an order before it has been shipped, please contact our customer services team on 0800 801 901. Please have your order number to hand.

If your order has already been shipped, please see our Returns, Refunds and Exchange information below.

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Returns, Refunds & Exchanges policy

We hope that you will be happy with your new purchase.

However, in the unlikely event that the product is faulty or if you change your mind for any reason, we are happy to offer you a full refund*, provided that the goods returned are returned within 28 days of delivery and in a resalable condition.

Furniture orders are subject to a separate policy, please see below.

Unfortunately, due to Health & Safety regulations, we can’t accept returns for any products from the Drinks and Snacks Category unless they are faulty.

Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition - undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.

*We will refund your original delivery charge when a product is returned and confirmed as fault y but not in the case when it is for a change of mind.

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Returning furniture orders For furniture products that are made to order, you have the right to cancel the order within 8 days of placing it by notifying us in writing. After that time, unfortunately we cannot offer a refund if you change your mind.

If the goods arrive with any damage then you must contact our customer services team on 0800 801901 within 48 hours and they will arrange a replacement or refund in accordance with your statutory rights. After that time we will be unable to offer a refund or replacement. If the product does not fit into your home, it will be classed as a cancelled order and costs will apply.

If the product subsequently develops a fault within the warranty time frame, please contact the customer services team on 0800 801901 who will liaise with the third party supplier to resolve the issue. If the problem/fault is down to manufacturing, the parts will be replaced. If the problem/fault is found to be due to improper use of the product, a charge will apply.

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How do I return my order?

Returns can be made a number of ways:

By Collection:

If you wish for us to arrange your return to be collected, please contact us on 0800 801 901. Please be advised a handling charge may apply.

By Post:

If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.

Please return the goods to the following address with a copy of your invoice attached:

Ryman Online Returns
Ryman House
Savoy Road
Crewe
Cheshire
CW1 6NA

In Store:

All purchases can be returned to any of our Ryman stores nationwide, with the exception of Furniture orders and purchases made through our Amazon store.

Unfortunately purchases made in our Amazon store have to be refunded by Amazon. If you have purchased through our Amazon Store, please c all 0800 801 901 to arrange the return.

For specific returns details on Furniture, please refer to Furniture orders.

If you wish to return goods in store, you will need to print a copy of the invoice. Without the invoice, goods can only be exchanged at store value and no refund will be issued. The order confirmation or delivery notice cannot be accepted in place of the invoice.
Find your nearest store or alternatively return to us by post.

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