Terms and Conditions

Welcome to the Ryman website terms and conditions for use. These terms and conditions apply to the use of this website and by using, accessing, browsing, registering or placing an order you agree to be bound by the terms and conditions set out below. We recommend that you print a copy of them for your future reference. If you do not agree to be bound by the terms set out below then you may not use this website. We reserve the right to:
a) Modify or withdraw (either temporarily or permanently) the website with or without providing prior notice to you and we shall not be liable to you or any third party for any modification or withdrawal of the website.
b) Change these Terms and Conditions at any time. Any changes that are made will take effect from the date that is indicated at the top of this page and it is your responsibility to ensure that you have read the most up to date version each and every time you use the website. Your continued use of this website shall signify your acceptance to be bound by these Terms and Conditions.

Terms and Conditions
Delivery Options

We offer Free Standard, Next Working Day courier delivery on all orders successfully processed over £30 (inc VAT) that are received by 4pm and delivered to mainland addresses in England, Wales and Scotland. Orders placed below the value of £30 (inc VAT) will incur a small delivery charge. Please note: Supplier delivered products and other items, such as furniture orders, are delivered separately and may take a little longer to arrive.

Use of this Website

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website. If you are purchasing on behalf of a business then you must have the required authority to do so.

Ryman Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licensed to Ryman Limited.

You may use, download and print content on the website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

- copy, reproduce, use or otherwise deal with any content on the website;
- modify, distribute or re-post any content on the website for any purpose;
- reproduce, crawl, frame, link to or deep-link into this website on or from any other website;

If you are a corporate customer and would like to request permission to use photography or other content from our website for corporate use, please contact our PR department on 0208 971 7933.

You warrant that any personal or business information you provide to us during the registration process is current, true and accurate in all aspects and that you will notify us of any changes to your personal information by using the My Account section of the website, or by calling our Customer Services Team on 0800 801 901, Monday to Friday from 9am to 5.30pm

Description of Products

We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. This includes Specific Conditions relating to the product including but not limited to: related Terms and Conditions, estimated delivery dates and times, warranties and guarantees.

However, although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:

- The actual price of the product can only be confirmed once the order has been accepted, according to our order acceptance policy
- The product packaging may vary from the product images on the website
- The weights and product dimensions given are approximate only
- The key features and product attributes are based on information provided to us by the manufacturer and these may vary
- Whilst we try to show the accurate colour of the product on the website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ from how you see it on the website. NB - Colour swatches on the product details page are used as functions to change product colours only and do not represent the actual or implied colour of the products.
- The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted.

In any circumstance where the actual product information varies from that displayed on the website, we reserve the right not to accept the order.

Product Pricing

Ryman is a multi channel retailer and operates a best practice pricing strategy that attempts to ensure the consistency of pricing between its various sales channels.

However, it may be the case that a product or promotion that is available in one sales channel is not available in all other sales channels.

Bulk pricing (where a product is offered at a lower unit price when purchased in volume) is available on certain products on both the website and through the telesales team but is not currently available through the stores or through the in store ordering facility.

Product Pricing on the website can be displayed including VAT or Excluding VAT. However, the full price of the order will include VAT plus any additional delivery and packaging costs, where applicable.

Purchase of Goods

Placing an order on the Ryman website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.

For the avoidance of doubt, any such contract between you and Ryman , will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Ryman Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

The order process is as follows:

• Goods that are stocked in our main warehouse are then collected by our selected carrier and sent for dispatch according to our Delivery Options.
• Goods that are being delivered directly from our suppliers (usually furniture or larger machines) can take a little longer to be shipped. You will be contacted by them directly to arrange delivery. Please see the Direct from Supplier section in the Delivery Options section above.
• Clicking on the ‘Make Payment’ button in the payment screen of the checkout process will submit the order for payment.
• You may be required to enter some additional payment verification details from your credit card provider before the order is submitted to us.
• Once you see the order confirmation page, you will then receive an email acknowledgement confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed.
• Once the goods are picked and packed and ready for despatch, a contract between you and us is in place at this point.

If for any reason, there is a problem in processing the order then we will notify you via email or telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons:

1. There was an error in how the product was described or priced on the website
2. One of the products in the order is currently out of stock
3. We are unable to take full payment for your order
4. You did not fulfil your obligations as set out under these terms and conditions.

Cancelling your Order

Please see our Returns and Refunds policy on the circumstances as to how and when you can cancel your order.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Returns and Refunds policy in its entirety.

Methods of Payment

At the present time, payment can be made using credit/debit cards or through a Ryman Business Account.

Cheques are not acceptable as a payment method for orders taken on the website. Cheques are accepted for orders taken over the phone but the funds must have cleared before the order will be shipped. Your cheques should be made payable to Ryman Limited and then sent to Ryman Direct, Savoy House, Savoy Road, Crewe, Cheshire CW1 6NA.

You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo, American Express and Diners Club International). Secure servers offer Ryman customers the highest level of security when entering credit card details over the Internet

All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. In addition we have additional Credit Card Fraud Prevention measures to protect you. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Ryman liable for any delay or non-delivery.

Ryman Gift Cards

Ryman Gift Cards can be exchanged for goods in all Ryman Stores, but can not be used online or over the telephone.

Promotional Discounts

Coupons, discounts and promotional discount codes offered by Ryman Online are only for use on the Ryman.co.uk website, unless otherwise stated. These types of promotional discounts are not valid for use against the purchase of goods in the Ryman Stores or over the telephone.

Privacy Policy

At Ryman.co.uk we recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy and Security Policy which explains what personal information we collect.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Security Policy in its entirety. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

Ryman shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Limitation of Liability

To the fullest extent as permitted at law, Ryman Limited is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms and Conditions affects your statutory rights.

All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

If you have any questions, comments or complaints with regards to these Terms and Conditions, please email the Ryman Liaison Officer at terms@ryman.co.uk

Missing, Incomplete or Damaged Orders

If your order hasn't arrived, or arrives incomplete, you must report it to us within 48 hours. Please contact our Customer Services team on 0800 801 901 or email us at queries@ryman.co.uk and have your order number to hand.

If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please call our Customer Services team on 0800 801 901 with your order number to hand or email us at queries@ryman.co.uk quoting your order number.

If your order arrives and the goods are damaged, please follow our Returns & Refunds Policy or call us on 0800 801 901.

Business Account Terms and Conditions

Business Account Card

In these Conditions “the Company” means Ryman Limited and “the Customer” means any UK based business placing an order for Goods with the Company. “Goods” means any items supplied by the Company in respect of an order placed on and accepted by the Company pursuant to the Ryman Website, Ryman Telephone Sales Team or goods from a Ryman Store and apply (save to the extent varied in writing by a Director or other authorised person of the Company) to the exclusion of any conditions of purchase which the Customer seeks to impose. The Company is under no liability in respect of a Customer’s order until specifically accepted.

1. Application - Any authorised officer of a UK based business may apply on behalf of that business for a Ryman Business Account.
- Applications can only be made by completing a Ryman Business Account application form available on-line and in store on request.
- A third party credit referencing agency will be used in the processing of this application form.
- Where necessary the Company will ask the Customer to provide additional referencing information to support their application, e.g. trade and/or bank reference information.
- If the application is successful the Company will issue the Customer with a Business Account. Business Account Cards are available to the Customer to facilitate an in-store purchase, upon request. Card(s) can be issued to an employee, Partner or Director nominated by the Customer and accepted by the Company.
- It is the responsibility of the Customer to notify the Company of any employee, Partner or Director that leaves the business who has a Card. All Cards should be returned to the Company, or alternatively the Customer can state in writing that they are responsible for ensuring the Card(s) are destroyed. The Company will not be liable for any Card used by an employee, Partner or Director after he/she has left the Customer’s business if the Company has not been notified, or for any mis-use or unauthorised use of a Card by any nominated employee, Partner or Director, and any Goods ordered by a nominated employee, Partner or Director will be deemed to have been authorised by the Customer.
- If an application for a Business Account is not accepted for any reason a Business Network Card may be sent in its place.

2. Credit Limit - Credit limits will be set by the Company.
- The Company reserves the right to amend credit limits from time to time.
- The Company reserves the right at its discretion to accept, refuse, increase or restrict credit at any time.

3. Business Account Card Use - The Card(s) must be signed immediately upon receipt by the person named on the Card.
- The Card(s) must be activated before use, by contacting the Ryman Business Accounts Team.
- Goods can only be purchased in store upon production of a valid Card.
- Purchases over £200 require further identification in addition to the Card. Acceptable identification includes drivers license, debit card, credit card or passport.
- All purchases must be signed for.
- Stolen or lost Cards must be reported to the Ryman Business Accounts Team immediately. Any Goods purchased up to the point of notification will be charged to the Customer’s account.
- Cards remain the property of the Company and the Customer must ensure that they return to the Company all Cards issued immediately upon request.
- The Company reserves the right to charge a £5 administration fee for any replacement Cards it issues.
- Provided the Customer settles any outstanding balance, and returns all Cards issued or the Company is provided evidence that the Card(s) are destroyed, the Customer can close their account at any time. The Company reserves the right to close the Customer’s account at any time by giving the Customer notice in writing.

4. Invoicing & Payment Terms - A delivery note will be issued at point of purchase. A subsequent VAT invoice will be issued to the Customer in accordance with the billing terms agreed.
- Standard payment terms are 30 days from the date of invoice.
- Subject to approval by the Company, the Customer may elect to receive consolidated monthly invoices. [Additional terms and conditions will apply.]
- Any invoice dispute or query must be notified to the Company within seven days of the date of invoice. There is no right to withhold part or full payment against any disputed invoice, which must be paid in accordance with the agreed payment terms.
- Any invoice dispute or query must be notified to the Company within seven days of the date of invoice.
- The Company reserves the right to charge interest at 5% above the Bank of England base rate on the date the debt becomes overdue and at any subsequent rate where the base rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002. The Company reserves the right to suspend or close the account at any time.
- The Company reserves the right to charge a late payment fee, of £40 against overdue accounts to cover administration costs.
- The Company reserves the right to restrict the supply of goods until such time the account is up to date and within agreed terms.

5. Order - The Company will not under any circumstances be obliged to accept cancellation of an order once it has been dispatched to the Customer.
- Next day delivery can be offered on items ordered before 4pm subject to availability. Selected items such as furniture are delivered direct from the supplier and may take longer. Please see the catalogue or Website for details.
- Any Business Account discount offer excludes: gift vouchers, EPAY products, Post Office products, DHL services, charity products, Kindle, Tablets, PC Software, Cameras, Printers, DAB Radios, Bluetooth Audio, Red Letter Days Experiences and Apple products and cannot be used in conjunction with any other discount or offer.
- Any Business Credit Accounts will be unable to purchase iPads, Kindles and Tablets as payment must be taken at the time of purchase. Business Cards cannot be used in conjunction with any other online discounts, including voucher codes.

6. Methods of payment - Payments can be made by BACS (using the bank details below), Cheque (sent to our head office address: Ryman House, Savoy Road, Crewe, CW1 6NA), or credit or debit card (by calling the Business Accounts Department on 08000 288334).
- Next day delivery can be offered on items ordered before 4pm subject to availability. Selected items such as furniture are delivered direct from the supplier and may take longer. Please see the catalogue or Website for details.
- Any Business Account discount offer excludes: gift vouchers, EPAY products, Post Office products, DHL services, charity products, Kindle, Tablets, PC Software, Cameras, Printers, DAB Radios, Bluetooth Audio, Red Letter Days Experiences and Apple products and cannot be used in conjunction with any other discount or offer.
- Any Business Credit Accounts will be unable to purchase iPads, Kindles and Tablets as payment must be taken at the time of purchase.

7. Retention of Title - Title and property of the Goods, including full legal and beneficial ownership, shall not pass to the Customer until the Company has received in cash or cleared funds payment in full for all Goods delivered to the Customer under this contract between the Company and the Customer. Payment of the full price of the Goods shall include the amount of any interest or other sum payable under the terms of this contract between the Company and the Customer under which the Goods were delivered.
- The Company may at any time by giving prior notice to the Customer enter the Customer’s premises and/or other premises where the Customer stores the Goods for the purpose of inspecting the Goods and identifying them as the Company’s property and the Customer irrevocably authorises the Company to enter upon those premises for that purpose.
- In the event that either the Customer becomes insolvent, commits any act of bankruptcy, causes a meeting of or makes any arrangements or composition with its creditors, or if there is a petition presented for the winding up of the Customer or for the appointment of an administrator of its undertaking or if the Customer has an administrator or administrative receiver appointed over any of its assets or undertaking or a winding up order is made against it or it goes into voluntary liquidation, the Customer shall place all the Goods in its possession or under its control at the Company’s disposal and shall be deemed to irrevocably authorise the Company to enter upon any of its premises, and/or any other premises where the Goods are stored, with or without vehicles, for the purpose or removing such Goods.
- The Customer will hold in trust for the Company any proceeds from the sale of Goods and shall not pay them into any overdrawn bank accounts, or allow them to be charged, and shall in any event keep them separate from all other of the Customer’s assets and clearly identified as being the property of the Company.

8. Liability

- No liability will be accepted by the Company if a) for any reason the Customer is unable to use the Business Account or b) the Company is unable (directly or indirectly) to comply with its obligations under these Terms and Conditions due to any cause beyond its reasonable control, including but not limited to, industrial action, data processing or transmission link failure, act of God (such as, but not limited to, fires, explosions, floods); riot, commotion, strikes, go slows, lock outs or disorder, acts or threats of terrorism.

9. Miscellaneous

- Any error or omission in any quotation, catalogue, sales literature, website or invoice or other document issued by the Company shall be subject to correction by the Company without liability.
- All orders placed by Customers and any contract resulting from acceptance thereof by the Company shall be subject to English law and the Customer agrees to submit to the non-exclusive jurisdictions of the English courts.
- The Company reserves the right to amend any of the Ryman Business Account Terms and Conditions or withdraw the Ryman Business Account at any time without prior notice to the Customer.

10. Returns

- Please review our returns and refunds policy which can be found on our Business Accounts website: ryman.co.uk/businessaccounts.

11. Data Protection Act

- By responding to this offer you also agree that your personal data may be held on computer and may be used as described. Your data will be treated in confidence and will not be disclosed to third parties. Your personal data may be shared with any company from time to time in the Ryman Group for market research, statistical analysis and so that you can be contacted with details of special offers and promotions. Your data may also be disclosed where permitted by law or where you have given your consent. You may be contacted by mail, telephone, email or other reasonable methods with details of products or services offered by ourselves. Under the terms of the Data Protection Act 1998 you have the right to obtain a copy of the information held about you upon payment of the appropriate fee.

Business Network Card

In these Conditions “the Company” means Ryman Limited and “the Customer” means any UK based business placing an order for Goods with the Company. “Card” or “Card(s)” means the Ryman Business Account Card or Business Network Card. Business Fast Card customers should refer to the Business Account Card conditions and Business Discount Card customers should refer to the Business Network Card conditions. “Goods” means any items supplied by the Company in respect of an order placed on and accepted by the Company pursuant to the Ryman Website, Ryman Telephone Sales Team or goods from a Ryman Store and apply (save to the extent varied in writing by a director or other authorised person of the Company) to the exclusion of any conditions of purchase which the Customer seeks to impose. The Company is under no liability in respect of a Customer’s order until specifically accepted.

1. Application

- Any authorised officer of a UK based business may apply on behalf of that business for a Ryman Business Network Card.
- Applications can only be made by completing a Ryman Business Network Card application form.
- On request the Company will issue the Customer with Cards for each employee, partner or director nominated by the Customer and accepted by the Company.
- It is the responsibility of the Customer to notify the Company of any employee, partner or director that leaves the business who has a Card. All Cards should be returned to the Company, or alternatively the Customer can state in writing that they are responsible for ensuring the Card(s) are destroyed. The Company will not be liable for any Card used by an employee, partner or director after he/she has left the business if the Company has not been notified, or for any mis-use or unauthorised use of a Card by any nominated employee, partner or director, and any Goods ordered by a nominated employee, partner or director will be deemed to have been authorised by the Customer.

2. Business Network Card Use

- Ryman Business Network Cards must be signed immediately upon receipt.
- Customer will only receive a discount on goods purchased in store upon production of a valid Business Network Card.
- Ryman Business Network Cards remain the property of the Company and the Customer must ensure that they return to the Company all Cards issued immediately upon request.
- The Company reserves the right to charge a £5 administration fee for any replacement Cards it issues.

3. Order

- The Company will not under any circumstances be obliged to accept cancellation of an order once it has been despatched to the Customer.
- Next day delivery is available on items ordered before 5pm. Selected items such as furniture are delivered direct from the supplier and will take longer.
- Any Business discount offer excludes: Ryman Gift Cards, EPAY Products, Post Office Products, DHL Services, Charity Products, technology including all PC Software, Hard Disk Drives, Smartphones, Camera’s, e-Readers, Kindles, Tablets, DAB Radio’s, MP3 and iPod products cannot be used in conjunction with Business Account or Network Discount, Student discount, Student Genius, Colleague, IN KIND and Barclay Card customers discount. Company reserves the right to amend discount exclusions at any time without prior notice to the Customer. Business discounts cannot be used in conjunction with any other discounts, including voucher codes.

4. Liability

- No liability will be accepted by the Company if a) for any reason the Customer is unable to use the Card or b) the Company is unable (directly or indirectly) to comply with its obligations under these Terms and Conditions due to any cause beyond its reasonable control, including but not limited to, industrial action, data processing or transmission link failure.

5. Miscellaneous

- Any error or omission in any quotation, catalogue, sales literature, invoice or other document issued by the Company shall be subject to correction by the Company without liability.
- All orders placed by a Customer and any contract resulting from acceptance thereof by the Company shall be subject to English law and the Customer agrees to submit to the nonexclusive jurisdictions of the English courts.
- The Company reserves the right to amend any of the Ryman Business Network Card Terms and Conditions or withdraw the Ryman Business Network Card scheme at any time without prior notice to the Customer.

6. Returns

- Please review our returns and refunds policy which can be found here.

Recommend a Business

Recommend a Business and you will each receive a £15 voucher to spend on your next order over £50 in any Ryman Store. To qualify for this offer the recommended business must not currently be registered with Ryman Business Accounts and must be eligible to open a Ryman Business Account with 30 day Credit Terms. Applications are subject to status and must be accepted before both parties will receive the £15 voucher via email within 28 days of account opening. Minimum purchase required to use voucher. Valid In Store ONLY. Ryman reserve the right to reject any applications or cancel an account if we discover or suspect the terms of this offer are being abused.

Business Accounts Terms and conditions when shopping with Ryman:
We recommend that you keep this catalogue safe for your future reference.
We reserve the right to:

- modify or withdraw (either temporarily or permanently) any offer, product item or price from this catalogue without prior notice and we shall not be liable to you or any third party for any modification or withdrawal of any offer, product item or price within this catalogue; b) change these Terms and Conditions at any time. Any changes that are made will be published online at ryman.co.uk and will have immediate effect. It is your responsibility to ensure that you have read the latest version each and every time you shop with us or use our website. Ryman Limited is a multichannel retailer; you can shop using this catalogue, by visiting our website, via our Telesales Team on 0800 801 901 or by or by visiting any one of over 230 stores nationwide – see the inside back cover for our store listing. Ryman operates a best practice pricing strategy that attempts to ensure the consistency of pricing between its various sales channels. However, it may be the case that a product range, price or promotion that is available in one sales channel is not available in all other sales channels.

What should I know before I place my order?
We take all reasonable efforts to ensure that the product information as detailed in this catalogue, in store and on our website is accurate, fair and current. This includes specific conditions relating to the product including, but not limited to, related terms and conditions, estimated delivery dates and times, warranties and guarantees. However, although we aim to keep the product information as up to date as possible, it may be the case that at the point the order is placed, some element of the product information may not exactly reflect the details of the actual product:

- The price of the product can only be confirmed once the order has been accepted, according to our order acceptance policy.
- The product packaging may vary from the product images in this catalogue or on our website.
- The weights and product dimensions given are approximate only.
- The key features and product attributes are based on information provided to us by the manufacturer and these may vary from those appearing in the catalogue or online.
- Whilst we try to show the accurate colour of the product in this catalogue and on our website, the limitations of the print process and differences in computer screens and monitors may mean the actual colour of the product you receive will differ from how it appears in print or on screen. NB – When shopping online colour swatches on the product details page are used as an indication only of product colour and do not represent the actual colour of the products.
- You can refer to our website for availability of the product, however, this is a guide only and availability will only be confirmed at the point the order is accepted. In any circumstance where the actual product information varies from that displayed in our catalogue or on our website, we reserve the right not to accept the order.

How are prices communicated?
All pricing in this catalogue was correct at time of going to print (21st January 2013) and every effort is made to ensure pricing accuracy on our website. Due to reasons that may be beyond the control of Ryman, however, prices may be subject to change at any time. Prices will be confirmed at point of order. This catalogue displays all prices NET of VAT and INCLUDING VAT. Product pricing on the website can be displayed including VAT or excluding VAT. The full price of the order on your invoice will include any additional packaging and delivery costs, where applicable, and will include VAT.

Can I get a discount if I want to order in bulk?
Bulk pricing (where a product is offered at a lower unit price when purchased in volume) is available on certain products on both the website and through the telesales team and in store on request. It is your responsibility to request a bulk price at point of ordering or purchase if required. It is not possible to apply a bulk price after an order or purchase has been made and Ryman reserve the right to withdraw a bulk price at any time without notice.

How can I make a purchase from Ryman?
You can place an order at ryman.co.uk at any time. Our telesales opening hours are published online and are updated regularly. Please visit our store locator on our website to find out the opening hours of your local store. Placing your order for stocked items before 5pm usually means we can promise next day delivery. Placing an order by telesales or on the Ryman website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched. Due to training requirements calls made with Ryman Limited may be monitored and/or recorded. For the avoidance of doubt, any such contract between you and Ryman, will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Ryman Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

How do I place my order?
When you place an order by telephone you will receive an email when goods are ready for despatch. When placing an order online you will first receive an email acknowledgement confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed. Please see our website for further details of the process for placing an order online. Once the goods are picked and packed and ready for despatch, we will then process the payment and notify you with an email confirming that the order has been processed. A contract between you and us is in place at this point.
1. If for any reason there is a problem in processing the order, we will notify you via email or telephone of the circumstances as to why the order could not be fulfilled. This could be for one of the following reasons:
- There was an error in how the product was described or priced on the website
- One of the products in the order is currently out of stock
- We are unable to take full payment for your order
- You did not fulfil your obligations as set out under these terms and conditions
2. Goods stocked in our main warehouse are collected by our selected carrier and sent for dispatch according to our Delivery Options.
3. Goods being delivered directly from our suppliers (including furniture, larger machines and selected extended range items) can take a little longer to be shipped. You may be contacted by our supplier directly to arrange delivery.
Please see the Furniture Orders/Suppliers Orders section on the Delivery Options page of our website ryman.co.uk

I need to cancel my order, what do I do?
Please see our Returns and Refunds Policy for how and when you can cancel your order at here. Please note that when you agree to these Terms and Conditions, you shall be deemed to have understood and agreed to our Returns and Refunds Policy in its entirety.

What are my payment terms?
30 days from invoice date.

What methods of payment can I use?
Payments can be made by BACS (using the bank details below), Cheque (sent to our head office address: Ryman House, Savoy Road, Crewe, CW1 6NA), or credit or debit card (by calling the Business Accounts Department on 01270 530 635).
BACS details:
Account Name: Ryman Limited
Bank Account Number: 25659162
Bank Sort Code: 60-04-04
When sending BACS payments please quote your account number, invoice number(s) paid and your company name.

How can I make use of Ryman Gift Cards?
You can purchase a Ryman Gift Card in store by choosing a value from £1 up to £200 and paying with any payment method normally accepted by Ryman Limited. Any payment credited to the card which is subsequently dishonoured will result in that credit to your card being revoked. Ryman Gift Cards can be exchanged for goods in all Ryman stores and can be used for payment over the telephone. Please see the full Ryman Gift Card Terms and Conditions online.

Limitation of Liability
To the fullest extent permitted at law, Ryman Limited is providing the website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this catalogue and the website or the information, contents, materials or products included in this catalogue and website including, but without limitation, warranties of merchantability and fitness for a particular purpose. Nothing in these Terms and Conditions affects your statutory rights. All disclaimers and exclusions included in these Terms and Conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions. If you have any questions or queries please contact businessaccounts@ryman.co.uk

Student and Youth Discount Terms and Conditions

Student 10% Discount
Student I.D. card or UNiDAYS code. This discount is valid for purchases made in any Ryman store and online and may be surrendered in exchange for a discount of 10% off stationery items, which includes pens, pencils, paper, card, envelopes, pads, notebooks, diaries, calendars, box files, lever arch files, ring binders, suspension files, display and presentation items, Filofaxes, pencil cases, novelty, cardboard and plastic storage containers, office essentials, desktop accessories, colouring items, calculators, arts and craft materials, stickers, cards and books purchased. Subject to availability. This offer is not to be used in conjunction with any Discount Card including Colleague Discount and Ryman Business Accounts or with any other discounts or offers. No Cash Alternative. Offer excludes gift cards, EPAY products, Post Office products, DHL services, Kindles, tablets, E-readers, hard drives, smartphones, Internet security & Microsoft Office products, printers, cameras, Red Letter Days, Apple products, Bluetooth audio, i-Tunes gift cards, DAB radios and charity products. This 10% Student Discount excludes copying, printing and binding services. Ryman reserves the right to withdraw this offer at any time.

Application of UNiDAYS Discount
Any UNiDAYS account holder can access their discount by applying their UNiDAYS code at the online checkout or by showing their UNiDAYS card when making a purchase in-store.

10% Youth Discount
This 10% discount is valid for purchases made online by members of Youth Discount (https://www.youthdiscount.com/) aged 18-26. This offer is not to be used in conjunction with any Discount Card including Colleague Discount and Ryman Business Accounts or with any other discounts or offers. No Cash Alternative. Offer excludes any products excluded from discount offers, including but not limited to gift cards, EPAY products, Post Office products, DHL services, Kindles, tablets, E-readers, hard drives, smartphones, Internet security & Microsoft Office products, printers, cameras, Red Letter Days, Apple products, Bluetooth audio, i-Tunes gift cards, DAB radios and charity products. Ryman reserves the right to withdraw this offer at any time.

15% off voucher online only quote RYM15
Voucher is valid online only until 20/02/2017 inclusive. Enter RYM15 at the checkout when ordering online to receive 15% off when you use the code RYM15. Only one voucher per customer, per transaction. Discount cannot be applied retrospectively. No cash alternative. The offer excludes: Gift Vouchers, EPAY products, Post Office products, DHL services, Charity Products, Kindle, Tablets, PC Software, Cameras, Printers, Hard Drives, DAB Radios, Bluetooth Audio, Red Letter Days Experiences, Apple products and where products state they are not eligible for discount. Cannot be used in conjunction with Business or Student discount. Cannot be used in conjunction with cashback. Ryman offers Free Standard Delivery or Next Working Day courier delivery on all orders that are received by 4pm and delivered to mainland addresses in England, Wales and Scotland. See Ryman.co.uk for up to date prices. Prices are subject to change without prior notification. Products subject to availability, while stocks last. Images are representative only.

15% off when you spend £40 voucher online and quote FEBSAVE
Voucher is valid online only until 20/02/2017 inclusive. Enter FEBSAVE at the checkout when ordering online to receive 15% off when you spend £40 or more. Only one voucher per customer, per transaction. Discount cannot be applied retrospectively. No cash alternative. The offer excludes: Gift Vouchers, EPAY products, Post Office products, DHL services, Charity Products, Kindle, Tablets, PC Software, Cameras, Printers, Hard Drives, DAB Radios, Red Letter Days Experiences, Apple products and where products state they are not eligible for discount. Cannot be used in conjunction with Business or Student discount. Cannot be used in conjunction with cashback. Ryman offers Free Standard Delivery or Next Working Day courier delivery on all orders that are received by 4pm and delivered to mainland addresses in England, Wales and Scotland. See Ryman.co.uk for up to date prices. Prices are subject to change without prior notification. Products subject to availability, while stocks last. Images are representative only.

20% off when you spend £60 voucher online and quote 20SAVE
Voucher is valid online only until 01/03/2017 inclusive. Enter 20SAVE at the checkout when ordering online to receive 20% off when you spend £60 or more. Only one voucher per customer, per transaction. Discount cannot be applied retrospectively. No cash alternative. The offer excludes: Gift Vouchers, EPAY products, Post Office products, DHL services, Charity Products, Kindle, Tablets, PC Software, Cameras, Printers, Hard Drives, DAB Radios, Red Letter Days Experiences, Apple products and where products state they are not eligible for discount. Cannot be used in conjunction with Business or Student discount. Ryman offers Free Standard Delivery or Next Working Day courier delivery on all orders that are received by 4pm and delivered to mainland addresses in England, Wales and Scotland. See Ryman.co.uk for up to date prices. Prices are subject to change without prior notification. Products subject to availability, while stocks last. Images are representative only.

15% off when you spend £50 voucher online and quote FURNITURESAVE
Voucher is valid online only until 01/03/2017 inclusive. Enter FURNITURESAVE at the checkout when ordering online to receive 15% off when you spend £50 or more. Only one voucher per customer, per transaction. Discount cannot be applied retrospectively. No cash alternative. The offer excludes: Gift Vouchers, EPAY products, Post Office products, DHL services, Charity Products, Kindle, Tablets, PC Software, Cameras, Printers, Hard Drives, DAB Radios, Red Letter Days Experiences, Apple products and where products state they are not eligible for discount. Cannot be used in conjunction with Business or Student discount. Ryman offers Free Standard Delivery or Next Working Day courier delivery on all orders that are received by 4pm and delivered to mainland addresses in England, Wales and Scotland. See Ryman.co.uk for up to date prices. Prices are subject to change without prior notification. Products subject to availability, while stocks last. Images are representative only.

20% off First Order (Email Sign Up)
Discount cannot be applied retrospectively. No cash alternative. The offer excludes: gift vouchers, EPAY products, Post Office products, DHL services, charity products, Kindle, Tablets, PC Software, Cameras, Printers, DAB Radios, Bluetooth Audio, Red Letter Days Experiences, Apple products and any products which state they are not eligible for discount. Cannot be used in conjunction with Student or Business discount. Valid for Online Purchases Only.

The Business Club Email Terms & Conditions
The offers are valid Online and in any Ryman Store unless stated. Only one voucher per customer, per transaction. Printed vouchers must be taken into store or presented on a mobile device at the time of purchase to be redeemed when purchasing products from any Ryman store. Discount cannot be applied retrospectively. No cash alternative. The offer excludes: gift vouchers, EPAY products, Post Office products, DHL services, charity products, Kindle, Tablets, PC Software, Cameras, Printers, DAB Radios, Bluetooth Audio, Red Letter Days Experiences and Apple products. Ryman is not liable if the voucher is lost or stolen. The voucher is not valid if deemed to have been tampered with, or defaced in anyway. This voucher is not to be used in conjunction with any other voucher or discount card including Colleague Discount, Student Genius Card, Privilege Card, Barclaycard or Inkind Special Discounts. The voucher is not valid if deemed to have been tampered with, or defaced in anyway. Ryman reserve the right to withdraw or change these offers at any time.

Alcoholic Products

Please note that it is a criminal offence for someone under 18 to buy, or attempt to buy, intoxicating drinks, or for adults to buy or attempt to buy on their behalf. The maximum penalty is a fine of £1000. Some of the products offered for sale on this site contain intoxicating drinks. Statute defines a drink containing alcohol as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv). In accepting these terms and conditions, if you are purchasing products that contain intoxicating drinks, you are confirming that you are over the age of 18 and legally allowed to purchase alcoholic drinks and that they are not being purchased for anyone under the age of 18.

LEGAL REQUIREMENTS: Before you can place an order with Ryman you are legally obliged to:

1. Provide YOUR name (as it appears on your credit cards, driving licence etc), phone number, e-mail address, payment details and other information requested in the website;

2. Be over 18 years of age to make a purchase which includes an alcoholic product;

3. Stipulate a full postal delivery address in the United Kingdom which must be a permanent residence or active business premises.

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