Ryman is famous for our customer service. Everyone who works at the 237 Ryman stores nationwide aims to deliver the best possible customer experience to everyone who visits the specialist stationery stores. This is achieved through a number of routes, including:
We make sure the company’s investment in training so that people in the stores have an in-depth knowledge of their product range.
We are always keen to hear about ways we can improve. That’s why we encourage all our customers – and employees – to come up with ideas on how we can do things better, and what new things we should be doing.
We hope you enjoy your online experience with Ryman.co.uk and if you have any questions, please contact Customer services.
As well as being the nation’s high street stationery specialist, many Ryman stores offer additional business services to customers. For example, our services include:
Copy & Print Services – All stores offer in-store print & copy services, and access to our in-house Print facilities to order a wide range of print products. Selected stores can print large format (posters, roller banners and window vinyls) and business cards in-store. All stores can order large format print for delivery.
Document Binding – All stores offer comb binding with selected stores also offering Wire, Click, Thermal & Hardback binding. Some stores produce hardback foiled student dissertations and theses. All stores can order dissertations and theses for delivery.
Laminating – All stores offer Laminating in store up to A3 size.
Fax service – All stores offer an international faxing service
Scanning – All stores offer a scanning service up to A3 size. Selected stores can also scan to email.
Photo booth – Selected stores have a photo booth in store to take your I.D photo’s.
Western Union Money Transfer – We also offer Western Union money transfer services in a selection of stores, allowing customers to send money across the globe in minutes.
For more information about our Business Services please visit SERVICES
All stores allow customers to order products for home delivery, which is particularly useful in the case of purchasing heavy items like chairs, desks, filing cabinets and the like. Just ask about this at any Ryman till.
We have been working with DHL since 2010, and have a DHL Service Point at many stores, in order to offer customers a courier service allowing customers to send parcels securely around the world or within the UK.
There are six Ryman stores that also have a Post Office.
We offer special pre-paid gift cards at various prices, rewarding your colleagues or customers to choose their own gifts!
Ryman has a great track record in supporting good causes and has raised £2.5m for Comic Relief/ Sport Relief! Employee fundraising is encouraged at all levels.
We are also proud sponsors of the Isthmian Football League, called the Ryman League. The clubs have been highly supportive of the company’s charity fundraising, including playing with red footballs in support of the Red Nose Day and Sport Relief!
The company’s dynamic Chief Executive Officer, Kypros Kyprianou, says that business should be fun, as well as being about making money. Our Chairman Theo Paphitis - the Skillsmart Retail Apprentice’s Champion - also believes that happy colleagues provide the best possible customer service. For this reason, Ryman has the following colleague initiatives:
We hold conferences for colleagues twice a year, where we encourage colleagues to suggest ways that the business can better serve our customers.
Training is run on an on-going basis, with employees joining the company’s own Five Star Training program.
We’ve set up a Retail Academy that is currently training groups of store colleagues who are gaining a new qualification while working and so far the feedback has been very positive all round.
We’re proud that our colleagues generally want to stay with us for a long time – we have a low turnover of colleagues within the business, something that is very unusual within the competitive retail industry. We’d like to think that this is a sign that our colleagues enjoy working here and feel that we support their development. Ryman is a supporter of the Retail Trust charity which offers a confidential counselling service to retail colleagues.
Product quality is important to Ryman and the company makes sure that all suppliers comply with the code of ethical trading (The Ethical Trading Initiative Base Code) and continues to monitor these standards on a regular basis. Like all forward-thinking companies, Ryman aims to minimise its carbon emissions and has put plans in place to achieve this important aim. (Please see Ryman and the Environment)