Cookie Policy

What are Cookies?

Cookies are small data files which are placed on your computer or hand held device when you visit certain pages on websites. Cookies can't harm your computer. Some are essential, for example when putting items in your basket to place orders on our website while some are not essential but are used to enhance the user experience of the website. They allow us to:

  • obtain statistical data regarding audience size and usage pattern
  • store information about your preferences,
  • customise our website to your interests and improve user experience,
  • allow the website to recognise you when you return.

We do not use cookies to collect or record information on users’ name, address or other contact details. This is generally considered standard practice for most, if not all websites.

The cookies when you access this website are set by us, our suppliers, partners and other third parties to help deliver a high-quality website and on-line shopping experience, in other words to show you different products and services based on what you appear to be interested in. If you'd like to learn more about cookies in general then visit www.aboutcookies.org, or alternatively if you’d like to opt out, please go to the Network Advertising Initiative website. This will open a new browser window, please note that we are not responsible for the content of any external websites referred to from our site.

Please find below a list of the main cookies we use across our site:


STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies Used:

Cookie Purpose
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
STORE The store view or language you have selected.
VATDISPLAY whether price should be displayed inc/exc tax
FRONTEND_CID secure cookie to prevent MITM attack
LAST_STORE store_code of last visited page (used only when localstorage unavailable)
BASKET_CONTENTS basket contents json (used only when localstorage unavailable)
NEW whether is a new/recurring visitor (used only when localstorage unavailable)

THIRD PARTY COOKIES

The below active cookies are not directly related to Ryman, but are key to enabling us to offer you an improved experience and to also improve the performance of our site. If you wish to find out more, you can visit the website of each third party and view their privacy policy. In each case, we have supplied a link to the third party for further information – all will open in a new window, but please note that we cannot be responsible for the content of external websites.

Cookies Used:

Third Party Cookie Purpose
Cloudflare _cfduid Allows Cloudflare to detect malicious visitors to our websites and minimise legitimate users.

Cloudflare privacy policy: click here.
Google Analytics & Google Tag Manager _ga, _dc_gtm_UA-31302719-3, _gcl_au, _gid To measure the visitor interactions across the site.

Cookies for analytics programmes allow us to see how customers use the Ryman website, where there are problems with its design and functionality, and where we can improve customer experience. These cookies do not trace personal information such as your name, but can track how often your computer visits a website, which pages your computer visited and in which order, and where you left the website.

Tag Manager allows us our website to remember whether the visitor has accepted the cookie policy.

This type of information helps to make the Ryman website and marketing campaigns more relevant; it never shows personally identifiable data and is not seen by anyone outside of the Ryman, Adobe or Google organisations.

For a full description of Google’s use of cookies, please click here.
Emarsys scarab.profile, scarab.visitor To track your visit and interactions to provide you with personalised product recommendations.
Ometria ometria To track your visit and interactions if you click through from a marketing e-mail.

Ometria is a customer marketing platform that enables Ryman to send personalised, relevant marketing messages throughout the customer lifecycle.

Emails

Each Ometria email includes an email tracking pixel which will track email opens (if the receiver has images enabled in their email client/mailbox). This is the standard approach for measuring open and click rates, and is used by all email platforms in the market.

All links in Ometria emails are proxied through a link redirection service that records data for each link clicked. This leads to a set of events which includes:
  • Event type (delivery, bounce, open, click, spam complaint, unsubscribe)
  • Email address of the recipient (already known to us as we sent it)
  • IP address of the recipient (in the case of open and click)
  • GEO location based on IP address (city level) (in the case of open and click)
  • Device type (mobile/computer/tablet) and browser (ie/firefox/chrome/safari)
Website Interaction Data

In the case of Ometria, Ryman installs a small Javascript file on our pages (served from a static file CDN to minimize load time) which sends a small HTTP request to Ometria’s fleet of tracking servers when an event occurs.

Once an event is recorded in the persistent log store, it is processed by the ‘real time’ system. This system records a small in-memory object for each active visitor across all the sites being tracked. This per visitor information includes:
  • Country (IP geolocation)
  • Number of pages viewed (stored in a persistent cookie)
  • Time on site (stored in a persistent cookie)
  • Time of last interaction (stored in a persistent cookie)
  • Unique visitor ID (stored in a persistent cookie)
  • Number of previous visits from this visitor ID
  • Landing page URL
  • Last page viewed URL
  • Products and categories viewed in a visit
  • Channel that sent the visit (e.g. search, CPC, referral) along with contextual information about the source (e.g. search keywords, referring page URL)
  • Device type (mobile/computer/tablet) and browser (ie/firefox/chrome/safari)
  • Contents of shopping basket (id, products, quantity and value) (stored in a persistent cookie)
  • Previous visitor information (e.g. identity and customer information)
  • Each incoming event updates the active session record for the visitor that sent the event. Details about active sessions (lists and aggregations by dimension) can be extracted from the real time system via REST API from the web application servers and are used to power the real-time dashboard.
  • Visits (sessions) are said to be 'complete' after 30 minutes of inactivity. So if no page view (or other) events have been received for 30 minutes the visit is 'closed' and sent to the ingestion queues for further processing. Only after this point are abandoned baskets and profile identification events processed.

    The Ometria javascript tracking library uses first party cookies (set to the domain of the Ryman page).

    Data stored inside this cookie includes:
    • Unique visitor ID (random ID)Unique visitor ID (random ID)
    • Email address of contact if they identified / logged in
    • Basket contents when navigating the site Traffic source for this visit and first visit Number of pages viewed
    • Time of first and last event

This cookie is called "ometria" and data stored in the cookie is appended to the 'interaction tracking data' described above.

The cookie has a 1-year lifetime, which is renewed each time it is updated as a result of an interaction by the customer. Thus, if the first interaction is 01/02 the cookie will persist until 31/01 in the following year. However, if there is subsequent interaction on 01/06, the cookie will then persist until 31/05 in the following year.

Ometria Privacy Policy: click here.
SLI SLI5, SLIBeacon, SLISYNC, SLYBeacon_*, sli_uuid, uid To track the performance of keyword search and navigation
Qubit qb_generic, qb_permanent, qb_session, _qsst_s, X_qtag_1401849 Allows us to analyse information such as browser usage and new visitor numbers to improve the customer journey and experience.

Also allows us to carry out statistical analysis of user activity and conversion optimisation.



Qubit Privacy Policy: click here
BazaarVoice BVBARNDID To track the performance of product reviews.

Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when they next visit.

Allows internal Bazaarvoice analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network.

Cookies retain the state of display across pages and/or reloads to enable consistent user experience.

Bazaarvoice Privacy Policy: click here
Affiliate Window www.dwin1.com To track when an affiliate drives a visit to our site.

Affiliate Window is an affiliate network. Affiliates display advertising for companies and are rewarded when customers visit or shop on the advertiser’s website. These cookies are places when a user clicks on one of the Affiliate Window links and notifies the Affiliate Window of transactions so that they can determine whether the order should be credited to a particular affiliate.

Affiliate Window Privacy Policy: click here
Criteo dis.criteo.com, dis.eu.criteo.com, sslwidget.criteo.com, static.criteo.net To offer you relevant and targeted product adverts on third party websites.

This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.

Criteo tracks customer behaviour including products browsed and products purchased, and links this behaviour to an Anonymised Cookie. This enables Criteo to provide Ryman Personalised Recommendations on third party websites.

Criteo Privacy Policy: click here
Facebook connect.facebook.net, www.facebook.com To offer you relevant and targeted product adverts on Facebook.

Facebook Privacy Policy: click here
YouTube VISITOR_INFO1_LIVE, PREF, GPS, YSC To track the interactions with product videos on the site.

We embed videos from our official Youtube channel using Youtube’s privacy-enhanced mode. This may set cookies on your computer once you click on the Youtube video player.

YouTube Privacy Policy: click here.
Magento frontend, frontend_cid, vatdisplay Used to store session ID, handle user sessions during visits and determine whether the price should be display including or excluding tax.
Odicci odicciAlreadyOpen, odicci_id It logs the number of times a user has seen an Odicci pop-up on the Ryman website.

On odicci microsite it is a secure id that the same user is making the requests on all frames.

Odicci Privacy Policy: click here.
New Relic bam.nr-data.net, js-agent.newrelic.com To measure the technical performance of the site.

This Cookie is used to monitor website performance and customer experience to inform improvements to our website.

This cookie expires when you close your browser.

New Relic Privacy Policy: click here

Cookies and Other Similar Technologies Used

Cookies are not the only way to recognise or track visitors to a website. We or our selected third parties may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels", "clear gifs", “pixel tags” and “single pixel gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Our Cookies and other tracking technologies (above) also allow us to hold selections in a shopping cart when a user leaves the Web Site without checking out, track an order, track an order number/value or track purchases through the website.


Cookie Management

To add products to your basket and purchase from our website you will need to have cookies enabled within your browser settings. If cookies aren't enabled on your computer it will mean that your shopping experience on our website will be limited to browsing and researching.


To Enable Cookies

Once you have identified your browser follow the instructions below to check and change the options. This list shows commonly used browsers, for all other browsers we would recommend you consult your documentation or the browsers online help files.

Chrome

1. At the top right, click More and then Settings.

2. At the bottom, click Advanced.

3. Under 'Privacy and security', click Content settings.

4. Click Cookies. Next to 'Blocked,' turn on the switch.

Microsoft Edge

1. Click on the More actions button on the toolbar, and select Settings.

2. Search for View advanced settings and click on it

3. Under Cookies section, select 'Don't block cookies'.

4. Restart Edge

Firefox

1. Click the menu button and choose Preferences.

2. Select the Privacy & Security panel and go to the History section.

3. In the drop-down menu next to 'Firefox will', choose 'Use custom settings for history'.

4. Check 'Accept cookies from websites' to enable cookies.

5. Close the about:preferences page. Any changes you've made will automatically be saved.

Opera

1. Open Opera browser and go to Browser Settings.

2. In settings choose Privacy & security tab.

3. Scroll down to the Cookies section and choose checkbox 'Allow local data to be set (recommended)'

4. Restart Opera

Safari

1. Launch Safari and click the “Safari” menu icon in the top left-hand corner.

2. Click Preferences and select the Privacy tab from the top menu.

3. Next to the heading “Cookies and website data, make sure that 'Block all cookies' is unchecked.


Sharing Tools

On our site we have a number of sharing tools which allow you to share our content with your friends via social networks including Facebook and Twitter. When you do this you may be sent cookies from these websites. As these are external sites we cannot and do not control the setting of these cookies. We recommend you check the third-party websites for more information about their cookies and how to manage them.

Ryman Privacy Policy

Ryman is committed to respecting your privacy and correctly protecting and managing any personal information you share with us. We try our best to make sure we are honest and clear about your privacy when using our website. For further information on our privacy and security policy please click here.

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