Ryman Service Update
Deliveries may take longer than usual
We've made changes in our warehouse to protect the health and safety of our colleagues.
As a result, deliveries will take longer than usual, and we aim to have your orders with you within 5 days.
We really appreciate your patience and support while we maintain the best possible conditions for our colleagues.
Please be patient with our colleagues and partners, we'll do everything we can to deliver parcels as soon as possible.
Latest Update: Wednesday 1st April
Over the last few weeks, the Coronavirus pandemic has brought many changes to our normal lives. As a business we are continuing to closely monitor the situation, to make the health and wellbeing of our colleagues and customers our number one priority.
Before the new government advice, we made the difficult decision to temporarily close our stores from Monday 23rd March — to help our teams look after themselves and their families.
We would also like to take this opportunity to thank our amazing in-store teams who have gone above and beyond during these unprecedented times. Our store colleagues remain on full pay until the end of April and this will be reviewed on a monthly basis as we learn more about accessing the support the government has put in place during this difficult time.
We have listened carefully to all our customers and our website remains open, providing important materials to help with school and work-from-home materials. The health of our colleagues is our priority, and we have implemented many changes in our warehouse — such as strict distancing policies, one way systems, and sanitisers for every colleague.
This means that deliveries are running behind our normal service levels, and you will experience delays in receiving your orders. You can track your order through the link provided on your order confirmation email, which is the fastest way to get the information you need. Our website has the latest service updates including Frequently Asked Questions. Our customer service team can also help with your queries by chat or email. Please bear with us as it may take a little longer to respond to you.
We will continue to send email updates and provide you with helpful content on Facebook, Twitter and Instagram - hopefully offering you a little escapism in these challenging times.
We have also extended our returns policy to 90 days during this time.
We hope that you and your family are safe and well — and we will continue to do our very best to remain strong and hopeful, as we face these challenging times.
Look after yourselves and each other.
With very best wishes
The Ryman Team