Our Chairman, Theo Paphitis, believes that the most important people in our business are our colleagues who serve our customers. Theo emphasises that people should look forward to coming to work and feel valued and listened to. He is a strong advocate of investing in colleague training, development and apprenticeships.
Learn more about the opportunities and vacancies available at Ryman on our Careers website.
What Our People Think
We’re proud that our colleagues stay with us for a long time – something that is very unusual within the competitive retail industry. We believe that this, and colleague engagement of 79%, is a sign that our colleagues enjoy working here and feel that we recognise their contribution and support their development.
Colleague Training and Development
Ryman is famous for our customer service, and colleagues in our nationwide network are committed to delivering the best customer experience to everyone who visits our specialist stationery stores. We achieve this by hiring people who are passionate about retail and care about our customers, by providing comprehensive training and development programmes, and by recognising and rewarding great performance.
We believe in training and developing our colleagues to empower them to fulfil their potential. Our extensive induction programme welcomes new colleagues into the Ryman family, covering customer service, product knowledge and sales training, and a first class management development programme. We pride ourselves on promoting from within and retaining our best people, giving colleagues the resources to help them shine and progress.
We offer Apprenticeships at Level 2 in Retail Skills and at Level 3 in Management. Both programmes provide an externally recognised qualification and are supported by our in house Learning and Development Department and our external training partner, Fareport Training. We’re very proud that our Apprenticeship Programme was Highly Commended in the 2016 National Apprenticeships Awards.
Recognition and Reward
All our colleagues participate in incentive schemes which allow them to share in the success of our business, and our development programmes encourage people to stay with us and build a career. In addition we offer an amazing colleague discount scheme across all Theo’s retail businesses.
We offer a 10% discount for Unidays members. Students who are not Unidays members, can still receive 10% discount in store by showing their student ID.
We make sure the company’s investment in training ensures that our colleagues in the stores have an in-depth knowledge of their product range.
We offer special pre-paid gift cards at various prices, allowing your friends and family to choose their own gifts!