Privacy Policy

At Ryman.co.uk we recognise how important is to keep your personal information safe and secure.

We are totally committed to ensuring that your online shopping experience is completely private and when you give us your name, address, credit card, contact details, or any other personal details we promise to keep them safe and secure and other than explained in this policy we promise never to share them with anyone outside of The Theo Paphitis Retail Group.

Shopping with Ryman is safe, secure and guaranteed

Site Security

The Ryman.co.uk website is highly secure. The Ryman website uses 128 bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing. When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar which indicates that the encryption is taking place. You will also see that the Ryman address in the browser has changed and the http has been replaced with https in front of the www.ryman.co.uk address.

Privacy Promise

We take your personal privacy very seriously and are committed to ensuring that your details are kept confidential and are only used in providing you with exceptional customer service.

We promise that:
  • We will never sell your personal details to any company outside of the Theo Paphitis Retail Group
  • Unless specifically authorised by you, we will not pass on your details to any third party company for mailing or marketing purposes outside of the Theo Paphitis Retail Group
When you make a purchase from the Ryman website we collect certain personal information from you. All this information is held on secure servers and Ryman fully complies with all obligations required of the data protection act and current consumer legislation.



Benefits For You

By subscribing with us you will receive weekly all the latest news and special offers with great savings. If you provide your details for a competition your information will be held until the end of the offer unless specified otherwise.



What information we collect

We may collect the following information:
• First name, surname and title
• Contact information such as telephone number & email address
• Demographic information such as address, IP address & postcode

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Placing, processing and dispatching your order(s).
• Internal record keeping
• Analyse demographic and geographical location data via Google Analytics using cookies.
• Provide you with website sharing services and social network connectors
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products & special offers
• From time to time, we may also use your information to contact you for market research purposes
• We may use the information to customise the website according to your interests and to present you with advertisements about our products and services when you visit other websites, and to present you with advertisements about our products and services when you visit other websites. It is possible that personal information you provide to us may be transferred to, and processed in, a destination outside the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Email marketing services
From time to time, we may contact you regarding offers and updates on our products and services. These emails may be personalised to contain your name for promotional reasons. We use some third party institutions to perform services on our behalf including the handling, processing and fulfilment of your order. They receive (address and contact numbers to contact your regarding the delivery of your order) the information needed to do this and all such institutions are under strict contractual obligations to keep your personal information secure and private.

For full details on our Privacy Policy, please see the section incorporated into our Terms and Conditions of use.



Credit card fraud prevention

Ryman have recently introduced additional security in the way that your credit card is processed.
‘Verified by Visa’ and ‘MasterCard SecureCode’ are services that are provided directly by the bank or organisation that issued your card and you need to be registered with them to take advantage of this additional security.
Once you are registered you will be prompted to enter 3 digits from your private password during the payment screen of the checkout process.
Please note: This is not your Ryman.co.uk login password. If you do not know or have forgotten your Verified by Visa and MasterCard SecureCode

Find out more here:
Mastercard SecurecardMasterCard SecureCode website
Visa WebsiteVerified by Visa website






Phishing emails or calls – do not share your personal information

Phishing is the process of tricking someone into passing over personal or sensitive information. This can be done in an email format or through a phone call from someone pretending to be from an official and legitimate source.
Do not share your personal information with anyone claiming to be from Ryman Stationery or Ryman Ltd. If we need to take an alternative payment method or other personal information from you, we will ask you to call us back on our main customer services number.
If you think someone is attempting to deceive you into passing over your details, please let us know immediately.

Ryman Stationery Ltd
Ryman House
Savoy Rd
Crewe
Cheshire
CW1 6NA

Email: [email protected]

Tel: 0800 801 901

Unsubscribing from marketing emails
To unsubscribe from our mailings, please click the link found at the bottom of each email or update your account preferences. If you have any questions or need our help, please contact our customer service team 0800 801 901. Once you contact us to unsubscribe this may take up to 5 working days.





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