Delivery Options

Christmas 2018
Xmas
Any NEXT DAY orders placed before 7pm on Saturday 22nd December will be delivered on Monday 24th December.
Any Economy/Standard order placed before 7pm on Saturday 22nd December will be delivered on or before Wednesday 2nd January. (5 working days).
Any NEXT DAY orders placed after 7pm on Saturday 22nd December will be delivered on Thursday 27th December.
Any Economy/Standard order placed after 7pm on Saturday 22nd December will be delivered within 5 working days from date of order.
New Year
Any NEXT DAY orders placed before 7pm on Saturday 29th December will be delivered on Monday 31st December. (Excluding 48/72 hour service areas).
Any Economy/Standard order placed before 7pm on Saturday 29th December will be delivered on or before Monday 7th January. (5 working days).
Any NEXT DAY orders placed after 7pm on Saturday 29th December will be delivered on Wednesday 2nd January.
Any Economy/Standard order placed after 7pm on Saturday 29th December will be delivered within 5 working days from date of order.

We offer Free Standard or Next Working Day (Excludes Bank Holidays) courier delivery on all orders over £40 (inc VAT) that are received by 4pm and delivered to mainland addresses in England, Wales and Scotland. *We aim to offer the same great level of service to all our customers however some areas of the country may attract higher delivery charges due simply to their more remote locations. See Delivery Options table below.

Orders placed below the value of £40 (inc VAT) will incur a small delivery charge See our Delivery Options table below.

Please note:
Items marked as ‘Supplier Delivery’ are usually delivered next day but can take 1-3 working days. For Bespoke Furniture orders, you will be personally contacted regarding a delivery slot. Please see below for more details.

Standard Delivery for Personalised Products
Standard delivery of personalisation items is 2-4 working days and order by 12 pm for next day delivery.

 

Furniture orders/Supplier Orders

On Selected products, some furniture and storage items are delivered direct from our suppliers. These items can take a little longer to arrive – usually about 3 days, but sometimes up to 15 working days (additional delivery charges may apply to certain areas). For this type of order, our customer support team will email you with an order confirmation. In addition, for furniture orders, you will be contacted by the supplier approximately 48 hours prior to delivery. If a delivery date has been agreed but the delivery is not accepted on that date, a cancellation fee will apply. Some suppliers unfortunately do not delivery to some Post Codes but we will advise you if our suppliers are unable to make delivery.

When will my order arrive?

We use either FedEx, Hermes, Royal Mail or Tuffnells to deliver all of our orders in the UK and internationally dependent on service selected. If you have provided us with a mobile number then the Courier will send you an SMS (text) message on the day that your delivery is due. A shipping confirmation email will advise on which courier service has been allocated.

If you have selected Next Day, Named Day or Saturday delivery, please make sure that you are at home to receive your order as a signature as proof of delivery is required.

Some postcodes in Scotland take a little longer for us to reach and we will let you know if this is the case. Unfortunately, UK deliveries that involve a journey across water can take up to two extra days to arrive.

Important information – Deliver to store
If you have opted to have your order delivered to one of our Ryman Stores, it will be delivered within 7 working days. When your order arrives in store, you will be sent an e mail to advise your order is ready for collection. Your order will be held for 14 days. If in this time your order is not collected, it will be returned to our warehouse and a refund will be processed in accordance with our Returns Policy.

When collecting your order, to protect you against fraud, please bring the following items with you:
Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice and proof of ID (payment card, driver’s licence or passport).

If you would like someone else to collect your order on your behalf, this is not a problem. To protect you against fraud, the person you nominate to collect your order will need to bring with them:
Your Proof of Purchase – a printout of your order confirmation including order reference number, confirmation email or Invoice and proof of your ID (payment card, driver’s licence or passport).

What time will my order arrive?

The Couriers deliver all orders between 8am and 6pm and if you provide your contact telephone number they will send you an SMS (text) message on the day that they will deliver the order. In some cases, you will also receive an SMS (text) message advising you of a time window when your order will arrive.

Tracking my order

Your order can be tracked online if shipped via Hermes, FedEx, or Tuffnells. Instructions on how to track your order will be included in an email that we send you once the order has been despatched.
To track the progress of your order, please refer to your email and enter your DM Consignment Code on Meta-Track

Deliveries to Non UK Mainland addresses

Delivery to non UK mainland (i.e. Channel Islands, Eire) are charged based on weight and destination and can take between 3 and 15 working days. We will send you an email advising of the delivery costs before processing the order and any additional cost will be charged to your card/account, if applicable.

Delayed orders

Our delivery commitment is subject to the product(s) that you ordered being in stock and us taking successful payment. Don’t worry, if we cannot ship to you right away, we will be in touch.
We know how important it is to get your order to you as quickly as possible. However there may be times when our courier is unable to deliver your package on time due to factors that are out of our control; for example – extreme bad weather or a broken down vehicle. We can only apologise for this and for any inconvenience caused, and we will keep you informed of the progress.

What happens if I am out?

All items delivered by Fedex, or Tuffnells (Hermes will not require one) will need to be signed for, however, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to arrange redelivery of your order.

International deliveries

Unfortunately, we are unable to process orders for international delivery via the website. To place an order for international delivery, please call our sales team on 00441270442900 (9am - 7:00pm, Monday to Friday)
Deliveries are charged based on weight and destination and can take between 3 and 15 working days. We will send you an email advising of the delivery costs before processing the order and any additional cost will be charged to your card/account, if applicable.

PO Box Deliveries

Unfortunately, we are unable to process orders for PO Box addresses.