Contact Us

We pride ourselves on our customer service and there are a number of ways to contact us but before you go to the trouble of calling, can we help with the quick links below?

How do I search for a product?

There are a number of ways you can search for a product.

Simple browse through the categories at the top of the homepage and then refine what you are looking for by clicking on each section, spilt into either product types or branded types.

Alternatively, if you know exactly what you want, just type in the product code (usually 10 digits), product or brand into our search facility (top right of the website) and we will find you everything related to your specific search.

Once you have found what you are looking for, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details.

Don't forget to check out our Special Offers section for the deals.

Do you have a catalogue I can buy from?

We regulary publish catalogues throughout the year, look out for them in our stores, national press and online.

We do however regularly print in store leaflets showing all the latest products and special offers.

I have ordered something but have previously seen it on your website at a lower price

As an online business we act fast to amend our prices in response to trends, stock availability and demand from customers. It's our general view not to refund the difference.

Do I need to create an account to shop with you?

No, but it will make it make shopping much easier with us in the future if you do.

Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, as well as exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever you prefer. Click here to sign up.

Just follow the easy steps on screen and remember to have your payment details and billing address of the credit card to hand.

Can you give me more information on your products?

If you don’t find the information you are looking for on the product page please contact our Customer Service team or visit your local store where we will be happy to help and advice.

By e-mail: [email protected]

Local store: Store Locator

How do I sign up for the Ryman newsletter?

The easiest way to sign up for our newsletter is to register for an account. You are not required to make a purchase, but when you are ready to shop, you will have a head start as all your information is easily available to use. Click here to sign up.

How do I pay for my order?

We like to give you plenty of payment options, so you can use any of the cards listed at the bottom of the website. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

When will I be charged?

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.

How do I change details on my Ryman account?

Once you have signed up, you'll be able to log into your account at any time. Once logged in you can change your password, email address, delivery info and card details. Click here to login.

If you haven't visited us in a while, it's worth checking your account to make sure all your details are up to date. Click here to login.

I have a promotion code, how do I use it?

Please make sure you type your code to the appropriate box when you check out, and select ‘add code’ to apply it to your order.

If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

Please note only one discount offer or promotion code can be used per transaction.

Discount codes cannot be redeemed when buying gift vouchers.

Please always check any further terms and conditions supplied with the code as some vary.

Can I amend or cancel my order?

Unfortunately we are unable to amend an order once it has been submitted; this includes changing the size/colour of an item, removing or adding an item, changing the delivery address or any payment methods.

To cancel your order please call our Customer Services Team:

By Phone: 0333 103 0901

By e-mail: [email protected]

Once your order has entered our dispatching process we will not be able to make any changes. In these circumstances you may return goods by using our returns process

Under UK Distance Selling Regulations, you have the right to cancel your contract with us, within 7 working days of receiving your order. You will need to advise us so we can issue you with a full refund and return the cancelled items to us. However all our products are covered by the Ryman 28 day refund or exchange policy. We are happy to exchange or refund any unwanted product provide that it is returned to us within 28 days of receipt unused, and in its original undamaged packaging with a proof of purchase (ie. order number, order confirmation or packing note).

If we do not receive the cancelled items back, we may arrange to have them collected at your cost.

How do I cancel my order under the Distance Selling Regulations?

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order please call our Customer Services team:

By Phone: 0333 103 0901

By e-mail: [email protected] - please include order number and description to avoid any delays

Consumer Rights

We want you to buy with confidence from us and to understand all your Consumer Rights. There is a telephone and online service offering information and advice on consumer issues which is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.

Click here for more information.

Do you offer student discounts?

We do at certain times of the year. Please look out in store, on-line and throughout local newspapers and mobile advertising.

Will an item be restocked?

Sometimes our popular products will sell out very quickly and appear out of stock. If we intend to re-stock an item again a button showing ‘EMAIL WHEN IN STOCK’ will appear on the product page. If you sign up we will send you an email the moment the stock is received at our warehouse.

Some products are special purchases and only limited stocks are available, where this is the case try using our on line search facility in the top right hand side of our site to find something similar.

If there is anything else you would like to know regarding products, then please contact our Customer Services Team:

By e-mail: [email protected]

What are your terms and conditions?
How do I get a copy of my online invoice/VAT Receipt?

By e-mail: [email protected]

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