How do I search for a product?
There are a number of ways you can search for a product. Simply browse through the categories at the top of the homepage and then refine what you are looking for by clicking on each section, spilt into either product types or branded types.
Alternatively, if you know exactly what you want, just type in the product code (usually 10 digits), product or brand into our search facility (top right of the website) and we will find you everything related to your specific search.
Once you have found what you are looking for, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details.
Do you have a catalogue I can buy from?
We regulary publish catalogues and leaflets throughout the year. Look out for them in our stores, national press and online. Also make sure you sign up for oue emails and be the first to receive all the latest products and special offers.
I have ordered something but have previously seen it on your website at a lower price
We often run promotions and act fast to update our prices in response to trends, stock availability and demand from customers. We're sorry if this disappoints you from time to time - be sure to keep visiting us so you don't miss out on all our great deals.
Do I need to create an account to shop with you?
You don't need an account to shop online with Ryman, but creating an account will make things much easier for you.
Setting up an account means you can save your details and addresses for a faster checkout, and will give you benefits such as order tracking, regular newsletters, plus exclusive discounts and special offers.
You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever you prefer. Click here to create your account.
Just follow the easy steps on screen and remember to have your payment details and billing address of the credit card to hand.
Can you give me more information on your products?
How do I sign up for the Ryman newsletter?
If you don't want to create an online shoppping account with us, you can easily subscribe to our emails using the Sign Up box towards the bottom of every page on our website.
How do I pay for my order?
We like to give you plenty of payment options, so you can use any of the cards listed at the bottom of the website. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
We also offer PayPal Pay in 3 as a payment option.
Click here for more information.
When will I be charged
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment.
How do I change details on my Ryman account?
Once you have signed up, you'll be able to log into your account at any time. Once logged in you can change your password, email address, andn delivery information.
If you haven't visited us in a while, it's worth checking your account to make sure all your details are up to date.
Click here to login to your account.
I have a promotion code, how do I use it?
Please make sure you type your code into the box when you check out, and select ‘add code’ to apply it to your order.
If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).
Please note only one discount offer or promotion code can be used per transaction.
Discount codes cannot be redeemed when buying gift vouchers.
Please always check any further terms and conditions supplied with the code.
Can I change or cancel my order?
Unfortunately we are unable to change an order once it has been sent to us. This includes changing the size/colour of an item, removing or adding an item, changing the delivery address or any payment methods.
To cancel your order please contact our Customer Services team.
Once your order has entered our dispatching process we will not be able to make any changes. In these circumstances you may return goods by using our returns process
Under UK Distance Selling Regulations, you have the right to cancel your contract with us, within 14 working days of receiving your order. You will need to advise us so we can issue you with a full refund and return the cancelled items to us. However all our products are covered by the Ryman 28 day refund or exchange policy. We are happy to exchange or refund any unwanted product provide that it is returned to us within 28 days of receipt unused, and in its original undamaged packaging with a proof of purchase (ie. order number, order confirmation or packing note).
If we do not receive the cancelled items back, we may arrange to have them collected at your cost.
How do I cancel my order under the Distance Selling Regulations?
Under the UK Distance Selling Regulations, you have 14 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order please contact our Customer Services team. Please include your order number to help us deal with this quickly.
We want you to buy with confidence from us and to understand all your Consumer Rights. There is a telephone and online service offering information and advice on consumer issues which is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.
Click here for more information.
What are your terms and conditions?
Please click here for our full terms & conditions.
How do I get a copy of my online invoice/VAT Receipt?
The easiest way to receive an invoice or VAT receipt for your orders is to create an account - then you'll be able to easily download them for each of your previous orders.