We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. Occasionally we all make purchases we're not 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items, in a resalable condition and in their original packaging within 28 days. (We have extended the returns policy to 90 days due to the Coronavirus outbreak)
Speedy returns: We will process your return within 72 hours of receipt and issue an email confirmation of the refund. Depending on your bank/card issuer it can take between 3-5 days for the money to appear in your bank account and 1-3 working days for PayPal refunds.
We will refund the original delivery charge only if a complete order is returned within the first 14 days after the invoice date. For our full terms and conditions please click here.
- For security reasons we cannot refund a different card to the one you made the original purchase with.
- For security reasons we can only send out replacement items to the address used in your original order.
This policy does not apply to the following products:
- Furniture products that are made to order (These are subject to a separate policy, please see Third party supplier orders below).
- Personalised products.
- Perishable goods such as food and drink.