For furniture products that are made to order, you will only be able to cancel your order up to 24 hours after placing it.
Third Party Supplier items cannot be returned to our stores.
If the goods arrive with any damage then you must contact our customer services team within 48 hours and they will arrange a replacement, replacement parts or refund in accordance with your statutory rights. After that time we will be unable to offer a refund or replacement. If the product does not fit into your home, it will be classed as a cancelled order and costs will apply.
If the product subsequently develops a fault within the warranty time frame, please contact our customer services team who will liaise with the third party supplier to resolve the issue. If the problem/fault is down to manufacturing, the parts will be replaced. If the problem/fault is found to be due to improper use of the product, a charge will apply.
Can't return your goods via the above methods? Get in touch with our team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned.